Privacy Policy
Privacy Policy For The Hideaway Palolem
At The Hideaway Palolem, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our resort, whether through our website or during your stay. By using our services, you agree to the terms outlined here
1. Information We Collect
To provide you with exceptional service, we may collect the following personal data:
– Personal Identification Information: Name, email address, phone number, and home address collected during the booking or inquiry process.
– Booking Details: Dates of stay, room preferences, special requests, and payment information, which is securely processed.
– Website Usage Data: Information such as IP address, browser type, pages visited, and the duration of your visit to improve your experience.
– Feedback and Communication: Any reviews, feedback, or messages you send to our team for customer service or improvement purposes.
2. How We Use Your Information
We use your personal information for the following purposes:
–To Process Your Reservation: Managing your booking, confirming your stay, and ensuring a seamless experience from check-in to check-out.
–To Improve Customer Service: Personalizing services to meet your needs and responding to inquiries promptly.
– Marketing & Offers (With Consent): Sending you promotional emails and offers if you opt-in. You can unsubscribe at any time.
– For Legal and Administrative Purposes: Ensuring compliance with local laws and fulfilling any legal obligations.
We are committed to never selling, trading, or sharing your personal information with third parties for their marketing purposes without your explicit consent.
3. Cookies and Tracking
Our website uses cookies to provide a better browsing experience. Cookies help us:
– Understand your preferences based on past or current site activity.
– Analyze site traffic to offer improved features in the future.
You can control cookie settings through your browser, but disabling cookies may affect the functionality of certain website features.
4. Third-Party Services
We work with trusted third-party service providers to facilitate some of our services. These providers may include:
– Payment Processors: Securely handling your payment information.
– Email Marketing Platforms: Sending booking confirmations or promotional content if opted-in.
– Website Analytics Providers: Helping us better understand website performance and visitor behavior.
These third parties are bound by confidentiality agreements and are required to protect your information in compliance with legal standards.
5. Data Security
We prioritize the security of your personal data. We use advanced encryption technologies, secure servers, and access controls to protect your information. Despite our efforts, no system can guarantee absolute security, and we encourage you to take necessary precautions when using our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
– Access: You can request a copy of the data we hold about you.
– Correction: If any information is inaccurate, you can request it to be updated.
– Deletion: You can request the deletion of your data where it’s no longer necessary for our services or where legally permissible.
– Marketing Preferences: You can opt-out of receiving promotional communications at any time.
To exercise these rights, please contact us at the email or phone number below.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the updated date. Please review this policy regularly to stay informed about how we protect your information.
Your trust is important to us, and we are dedicated to safeguarding your personal information. We appreciate your confidence in The Hideaway Palolem and are committed to providing a secure and enjoyable experience. If you have any concerns or need further assistance, please do not hesitate to contact us.
